Human Capital

Our success depends on the talent, passion and dedication of our employees, both on board our ships and shoreside, who consistently deliver joyful and memorable vacation experiences for our guests. We strive to reflect the diverse and global marketplace and communities we serve.

2020

Goal Update

Diversity & Ethics

We continue to build a diverse and inclusive workforce and provide all employees with a positive work environment and opportunities to build a rewarding career to further drive employee engagement.

  • Continued to build a diverse and inclusive workforce.

  • Recognized by Newsweek’s first ranking of America’s Most Responsible Companies.

  • Recognized as one of America’s best larger employer and America’s best employer for diversity by Forbes media.

  • Recognized by Corporate Responsibility Magazine 100 Best Corporate Citizen.

  • Earned a perfect score of 100 for the 3rd consecutive year from the Human Rights Campaign (HRC), the leading LGBTQ civil rights organization in the U.S.

  • Continued to work with Catalyst, the leading U.S. nonprofit with a mission to expand opportunities for women.

  • Carnival’s Costa Cruises hosted the World Maritime Day “Empowering Women in the Maritime Community” event.

  • Carnival’s Carnival UK became a Value 500 member, an organization committedto putting disability and inclusion on business leadership agenda.

FY 2019

Awards & Recognitions

America’s 100 Best Corporate Citizens (Governance & Transparency)

Carnival Corporation & plc has been recognized among Corporate Responsibility Magazine’s (CR…

Newsweek (Most Responsible Companies – Environmental, Social and Governance)

Carnival Corporation & plc has been recognized in Newsweek’s first ranking of America’s…

Forbes: America’s Best Large Employer and America’s Best Employer for Diversity

Carnival Corporation & plc was recognized for the second consecutive year by Forbes…

Corporate Equality Index (Best Place to Work for LGBTQ Equality)

Carnival Corporation & plc earned a perfect score of 100 in the Corporate Equality Index for…

CSMART: Safety4Sea Award (Training Services)

Carnival Corporation plc’s CSMART Training Center received the 2019 SAFETY4SEA EUROPORT Training…

America’s 100 Best Corporate Citizens (Governance & Transparency)

Carnival Corporation & plc has been recognized among Corporate Responsibility Magazine’s (CR Magazine) 100 Best Corporate Citizens for 2019. The recognition marks the fourth consecutive year and eighth time in the past nine years that Carnival Corporation & plc has received the distinction in CR Magazine’s annual survey, which recognizes transparency and corporate governance among the 1,000 largest U.S. public companies. More information can be found here.

Newsweek (Most Responsible Companies – Environmental, Social and Governance)

Carnival Corporation & plc has been recognized in Newsweek’s first ranking of America’s Most Responsible Companies 2020. Companies were evaluated based on their environmental, social, and corporate governance performance. A total of 2000 American public companies were evaluated and the top 300 are included on the list. We are honored to be listed as the highest-ranking company in the cruise sector. The list of companies can be viewed here.

Forbes: America’s Best Large Employer and America’s Best Employer for Diversity

Carnival Corporation & plc was recognized for the second consecutive year by Forbes Magazine among America’s best employers. Carnival was also recognized among America’s best employer for diversity. Carnival Corporation & plc was ranked as the top overall cruise company on both lists. The full list of companies can be found here.

Corporate Equality Index (Best Place to Work for LGBTQ Equality)

Carnival Corporation & plc earned a perfect score of 100 in the Corporate Equality Index for the third consecutive year from the Human Rights campaign, the leading LGBTQ civil rights organization in the United States. More information can be found here.

CSMART: Safety4Sea Award (Training Services)

Carnival Corporation plc’s CSMART Training Center received the 2019 SAFETY4SEA EUROPORT Training Award, for providing high-quality maritime training services for industry- wide safety, sustainability and operational excellence. More information can be found here.

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Here is what we are doing to take care of our team

Ethics & Compliance

In 2019, we focused on enhancing our compliance framework by developing a dedicated ethics…

Carnival Corporation Environmental Excellence Awards

We continue to honor excellence in environmental performance throughout our fleet. The…

Human Rights Policy

As part of our ongoing efforts and support for human rights, we are committed to develop a human…

Workforce

We employed an average of 92,000 crew members on board our 104 ships at any given time…

Labor Union Relationships

We consider our employee and union relationships to be strong. The percentages of our shipboard and…

Diversity & Inclusion

We continued our diversity and inclusion campaign in 2019: Together with Catalyst…

Global Learning & Development Information System (GLADIS)

The Global Learning & Development Information System was launched in 2018 and…

Ethisphere Partnership

The Ethisphere® Institute is a global leader in defining and advancing standards of…

Learning Apps

Carnival Corporation is using applications as learning tools to facilitate the training…

Soundwaves Podcast

To strengthen internal communications across all nine brands we created an in-house podcast…

Psychometric Evaluation Program

We continue to evaluate our Deck, Technical, and Environmental Officers through a…

Guest & Crew Care Team

Our Care Team continues to provide compassionate care for guests and crew in the event of…

Seatrade Cruise Global - Agent Essentials: Navigating the Complex Waters of Compliance

In 2019, we co-sponsored a seminar during the Seatrade cruise industry annual meeting on corporate…

Arison Maritime Center - CSmart

Carnival Corporation & plc partnered with University of West Florida Innovation Institute to…

HESS Reporting System

In 2019, we completed the fleetwide rollout of a new health, environment, safety and security…

Ethics & Compliance icon

Ethics & Compliance

In 2019, we focused on enhancing our compliance framework by developing a dedicated ethics and compliance program and corresponding strategic plan. Through this, we were able to significantly increase the resources devoted to our compliance function. Our new Chief Ethics and Compliance Officer (CECO), a member of the executive leadership team, leads the effort to further develop our ethics and compliance program across the entire corporation. The CECO is assisted by other leaders who focus on key areas (including environmental, health, safety and various general compliance issues), as well as important processes (investigations, compliance training, risks, and communications). It is important to note that the Ethics & Compliance is not just a single Department within All Brands Group – but rather a corporate-wide program – with key Ethics & Compliance Officers (also known as “ECO’s”) who help shape and implement the program initiatives in each of the operating companies.

Through the collective efforts of these leaders, this corporate-wide program involves compliance risk management, improved compliance training programs for our employees, thorough investigations and remedial actions relating to health, environmental and safety incidents, and efforts to strengthen our corporate culture. To further heighten the focus on ethics and compliance, the Boards of Directors established the Compliance Committees to oversee the ethics and compliance program, maintain regular communications with the CECO, and ensure implementation of the ethics and compliance program’s strategic plan across the corporation.

Carnival Corporation Environmental Excellence Awards icon

Carnival Corporation Environmental Excellence Awards

We continue to honor excellence in environmental performance throughout our fleet. The Carnival Corporation environmental excellence award honors the accomplishments of the ship’s management and crew that best represents our commitment to protecting and preserving the environment. Their example promotes continuous improvement throughout our fleet. Every year one ship from each cruise brand is selected and from those nine total ships, one is recognized as the best in environmental excellence. For FY2019 performance, Carnival Cruise Line’s ship Carnival Horizon was the recipient of the Environmental Excellence Award.

The individual best in brand Environmental Excellence Award winners are:

• AIDA Cruises: AIDAVita
• Carnival Cruise Line: Carnival Vista
• Costa Cruises: Costa Fascinosa / Costa Asia: Costa Serena
• Cunard: Queen Victoria
• Holland America Line: Koningsdam • P&O Australia: Pacific Dawn
• P&O Cruises: Ventura
• Princess Cruises: Ruby Princess
• Seabourn: Seabourn Sojourn


Human Rights Policy icon

Human Rights Policy

As part of our ongoing efforts and support for human rights, we are committed to develop a human rights policy that will be in alignment with the Universal Declaration of Human Rights in 2020.

Workforce icon

Workforce

We employed an average of 92,000 crew members on board our 104 ships at any given time (which excludes employees on leave) and 14,000 shoreside employees (full and part time/seasonal). This includes seasonal employees of Holland America Princess Alaska Tours, which significantly increases its work force during the late spring and summer months in connection with the Alaskan cruise season.

Labor Union Relationships icon

Labor Union Relationships

We consider our employee and union relationships to be strong. The percentages of our shipboard and shoreside employees that are represented by collective bargaining agreements are 58.0% and 25.0%, respectively.

Diversity & Inclusion icon

Diversity & Inclusion

We continued our diversity and inclusion campaign in 2019:

  • Together with Catalyst (the leading U.S. nonprofit with a mission to expand opportunities for women), we made a pledge to support the advancement of women’s leadership and diversity in the workplace.

  • Carnival UK became a Value 500 member and committed to putting disability and inclusion on their business leadership agenda.

  • Carnival Cruise Line has become the first cruise line to be certified “sensory inclusive” by KultureCity, a leading nonprofit dedicated to accessibility and inclusion for individuals with sensory and invisible disabilities.

Global Learning & Development Information System (GLADIS) icon

Global Learning & Development Information System (GLADIS)

The Global Learning & Development Information System was launched in 2018 and implementation was completed in 2019. The system allows our 92,000 shipboard employees to access content remotely without the need for internet while on a ship and with internet when they are off the ships. GLADIS was developed to ensure shipboard employees have centralized, convenient access to corporation information such as messages and podcasts, all required training and workplace resources, as well as support for ongoing learning and development while on board or at home. The implementation of GLADIS drives a more consistent delivery and learning experience and streamlines training tracking and reporting process while promoting greater efficiency of record management and reporting.

Ethisphere Partnership icon

Ethisphere Partnership

The Ethisphere® Institute is a global leader in defining and advancing standards of ethical business practices that fuel corporate character, marketplace trust, and business success. We are honored to be a member of The Business Ethics Leadership Alliance (BELA) within the Ethisphere organization. BELA supports the sharing of experiences and best practices within its members to improve ethics and compliance programs globally.

Learning Apps icon

Learning Apps

Carnival Corporation is using applications as learning tools to facilitate the training experience through enhanced learning and material retention.

Crew Tube: This self-contained app offers users a “YouTube-like” experience, covering a variety of tutorials and content including health, environment, safety, and security (HESS) topics. In 2019, we added new tutorials.

CSMART app: This is a companion app designed to familiarize officers with the Carnival Corporation’s Arison Maritime Center, located in the Nederland’s –CSMART, before they arrive for their in-person training. The app also pulls together key information and commonly asked questions, and showcases the facilities at CSMART. The app is divided into the four main sections including Travel and Contact Information, the CSMART hotel, the CSMART training centre, and CSMART training courses and pre-course requisites.

Oily Water Separator Augmented Reality: This is a standalone iPad app that allows officers at CSMART to gain a better understanding of the purpose, function, and features of an oily water separator. Within the app, users are able to view augmented reality animations showing interior workings and flow as well as explore a model showing how it fits into the ship system.

Soundwaves Podcast icon

Soundwaves Podcast

To strengthen internal communications across all nine brands we created an in-house podcast in 2019. SoundWaves is a twice monthly podcast produced for all shipboard and shoreside team members hosted by Carnival Corporation President and CEO, Arnold Donald. Each 10-minute episode features people and stories across all nine brands within the corporation.

Psychometric Evaluation Program icon

Psychometric Evaluation Program

We continue to evaluate our Deck, Technical, and Environmental Officers through a Psychometric Evaluation Program. The program is utilized across all brands for the selection and promotion of officers through the evaluation of specific psychological attributes at certain career stages. To ensure that all officers possess the attributes required for each of their roles, a variety of psychometric evaluations, both online and in-person with psychologists are utilized. The program includes a series of online and proctored evaluations as part of the new hire process, a comprehensive in-person evaluation as part of the senior officer promotion process and ongoing “check in” evaluations of our senior officers.

Guest & Crew Care Team icon

Guest & Crew Care Team

Our Care Team continues to provide compassionate care for guests and crew in the event of an emergency while on board. Care Team employees have received specialized training on how to sensitively and appropriately support guests, crew and their families during an emergency. They are available 24 hours a day, seven days a week and respond to a variety of guest and crew emergencies, primarily medical related situations, and are dispatched to locations throughout our cruising regions to provide personalized support and assistance as needed to all of our brands.

Seatrade Cruise Global - Agent Essentials: Navigating the Complex Waters of Compliance icon

Seatrade Cruise Global - Agent Essentials: Navigating the Complex Waters of Compliance

In 2019, we co-sponsored a seminar during the Seatrade cruise industry annual meeting on corporate governance, which focused on the topics of ethics and compliance.

Arison Maritime Center - CSmart icon

Arison Maritime Center - CSmart

Carnival Corporation & plc partnered with University of West Florida Innovation Institute to launch a new Environmental Excellence course designed to foster a culture of learning, ownership and greater understanding of environmental compliance. The course uses the Innovation Institute’s challenge-based learning concepts to provide interactive instruction and continuous professional development for environmental officers across the Carnival Corporation & plc fleet.

HESS Reporting System icon

HESS Reporting System

In 2019, we completed the fleetwide rollout of a new health, environment, safety and security (HESS) event reporting system. This platform has allowed us to standardize our HESS event reporting and analysis capabilities across the entire fleet.

Our

Commitment

As a global company, we are a diverse organization and employ more than 150,000 employees from very diverse backgrounds. We value and support our talented and diverse employee base and have a wide variety of career options and positions in place for both shipboard and shoreside employees. We are committed to being an equal opportunity employer, employing people from around the world and hiring people based on the quality of their experience, skills, education, and character, without regard for their identification with any group or classification of people.

We use various staffing agencies in many countries and regions to source our shipboard employees. We hire both men and women for every department on board our ships and in our shoreside offices. We have female captains and officers at various ranks; however, the majority of our shipboard employees are men, which reflect a gender imbalance in the applicant pool for officer and crew positions.

We recognize that a key to our success is providing our employees with the learning tools to perform their jobs well and grow their career within our company.

Our

Strategy

Maintaining a diverse workforce that promotes an open, tolerant and positive work environment where everyone’s talents and strengths can be utilized is crucial to our success. We work to recruit, motivate, develop and retain the best talent while taking on the responsibility to provide the appropriate tools and opportunities for continuous learning and development of all employees. As such we are committed to offering opportunities for career development, rewarding performance, and providing a safe and healthy work environment. We provide ongoing in-person and computer-based professional and leadership development programs for our employees. Our ships have onboard trainers and computer training centers for our employees to use for training and career development purposes. We conduct performance reviews of all employees using both informal and formal processes. Performance reviews help us to determine how effectively we monitor, maintain and improve employee competencies. We have entered into agreements with unions covering certain employees on our ships and in certain of our shoreside operations. We monitor and measure employee turnover rates to assess the levels of job satisfaction among our employees. One of our strategies to raise satisfaction rates among our employees is by promoting from within.

Reorganizations are carried out with low displacement rates. It is our practice to ensure timely discussion of such changes and to engage with our employees to implement these changes. This engagement helps to minimize any adverse impacts of the changes on employees and helps to maintain employee satisfaction and motivation during the change process.

Minimum notice periods regarding operational changes are set according to local rules and regulations and according to standard Collective Bargaining Agreements (CBA) for seafarers, where applicable. To support the integrity of our work environment, we have established ethics and compliance policies and systems to facilitate conduct that conforms with our expectations that apply equally to all employees, irrespective of geographic locations and boundaries. Our Code of Business Conduct and Ethics provides us with the tools to navigate challenging situations and respond with integrity when dealing with fellow employees, guests, global communities, government agencies, consultants, vendors, distributors and other business partners.

In addition, all of our staff undergoes extensive safety, ethics and environmental training. As part of our ethics training program, every employee is responsible for adhering to business practices that are in accordance with the letter and spirit of the law and with ethical principles that reflect the highest standards of corporate and individual behavior. This training includes topics related to human rights, labor relations, customer and customer data privacy, and social issues such as fraud and corruption, among others.

As part of our ethics policy program, we established an infrastructure for employees to feel comfortable and safe to report any non-compliance matters to their direct supervisor or upper management without fear or concern of retaliation for making a report in good faith. We investigate these reports and take appropriate corrective actions.

Our environmental training programs emphasize that all employees at every level of our organization will take responsibility for ensuring that environmental concerns are a key part of our planning and decision- making process and for ensuring that environmentally conscious practices are executed fleetwide. Training programs in this area are customized based on the level of each individual’s environmental responsibilities.

Our training centers located in a number of geographical locations worldwide are an essential component of our training strategy. These training centers offer various learning opportunities to shoreside and shipboard personnel. Our training centers are located in Brazil, China, India, Indonesia, Italy, Germany, and the Philippines. We also run the Center for Simulator Maritime Training (CSMART), a maritime training facility located in Almere, Netherlands with advanced safety and environmental training for our Deck, Technical and Environmental Officers. For more information, please visit our CSMART website.

To help our business partners within our supply chain more fully understand and comply with our expectations for legal compliance and ethical behavior, we developed our Business Partner Code of Conduct and Ethics, which goes a step above and beyond our Business Code of Conduct and Ethics, by formally integrating ethics into our supply chain. As described in our Business Partner Code of Conduct and Ethics, our suppliers are required to know and comply with applicable employment laws and support human rights for all people. They must comply with the legal employment age in each country where they operate and abstain from using any form of forced, bonded, indentured or prison labor.

We work to ensure that our workplace is free from harassment, which would include any form of unwelcome conduct by one person toward another that has the purpose or effect of creating an intimidating, hostile or offensive work environment.