Carnival Corporation & plc has been recognized among Corporate Responsibility Magazine’s (CR Magazine) 100 Best Corporate Citizens for 2019. The recognition marks the fourth consecutive year and eighth time in the past nine years that Carnival Corporation & plc has received the distinction in CR Magazine’s annual survey, which recognizes transparency and corporate governance among the 1,000 largest U.S. public companies. More information can be found here.

Carnival Corporation & plc has been recognized in Newsweek’s first ranking of America’s Most Responsible Companies 2020. Companies were evaluated based on their environmental, social, and corporate governance performance. A total of 2000 American public companies were evaluated and the top 300 are included on the list. We are honored to be listed as the highest-ranking company in the cruise sector. The list of companies can be viewed here.

Carnival Corporation & plc was recognized for the second consecutive year by Forbes Magazine among America’s best employers. Carnival was also recognized among America’s best employer for diversity. Carnival Corporation & plc was ranked as the top overall cruise company on both lists. The full list of companies can be found here.

Carnival Corporation & plc earned a perfect score of 100 in the Corporate Equality Index for the third consecutive year from the Human Rights campaign, the leading LGBTQ civil rights organization in the United States. More information can be found here.

Carnival Corporation plc’s CSMART Training Center received the 2019 SAFETY4SEA EUROPORT Training Award, for providing high-quality maritime training services for industry- wide safety, sustainability and operational excellence. More information can be found here.

In 2019, we focused on enhancing our compliance framework by developing a dedicated ethics and compliance program and corresponding strategic plan. Through this, we were able to significantly increase the resources devoted to our compliance function. Our new Chief Ethics and Compliance Officer (CECO), a member of the executive leadership team, leads the effort to further develop our ethics and compliance program across the entire corporation. The CECO is assisted by other leaders who focus on key areas (including environmental, health, safety and various general compliance issues), as well as important processes (investigations, compliance training, risks, and communications). It is important to note that the Ethics & Compliance is not just a single Department within All Brands Group – but rather a corporate-wide program – with key Ethics & Compliance Officers (also known as “ECO’s”) who help shape and implement the program initiatives in each of the operating companies.

Through the collective efforts of these leaders, this corporate-wide program involves compliance risk management, improved compliance training programs for our employees, thorough investigations and remedial actions relating to health, environmental and safety incidents, and efforts to strengthen our corporate culture. To further heighten the focus on ethics and compliance, the Boards of Directors established the Compliance Committees to oversee the ethics and compliance program, maintain regular communications with the CECO, and ensure implementation of the ethics and compliance program’s strategic plan across the corporation.

We continue to honor excellence in environmental performance throughout our fleet. The Carnival Corporation environmental excellence award honors the accomplishments of the ship’s management and crew that best represents our commitment to protecting and preserving the environment. Their example promotes continuous improvement throughout our fleet. Every year one ship from each cruise brand is selected and from those nine total ships, one is recognized as the best in environmental excellence. For FY2019 performance, Carnival Cruise Line’s ship Carnival Horizon was the recipient of the Environmental Excellence Award.

The individual best in brand Environmental Excellence Award winners are:

• AIDA Cruises: AIDAVita
• Carnival Cruise Line: Carnival Vista
• Costa Cruises: Costa Fascinosa / Costa Asia: Costa Serena
• Cunard: Queen Victoria
• Holland America Line: Koningsdam • P&O Australia: Pacific Dawn
• P&O Cruises: Ventura
• Princess Cruises: Ruby Princess
• Seabourn: Seabourn Sojourn

As part of our ongoing efforts and support for human rights, we are committed to develop a human rights policy that will be in alignment with the Universal Declaration of Human Rights in 2020.

We employed an average of 92,000 crew members on board our 104 ships at any given time (which excludes employees on leave) and 14,000 shoreside employees (full and part time/seasonal). This includes seasonal employees of Holland America Princess Alaska Tours, which significantly increases its work force during the late spring and summer months in connection with the Alaskan cruise season.

We consider our employee and union relationships to be strong. The percentages of our shipboard and shoreside employees that are represented by collective bargaining agreements are 58.0% and 25.0%, respectively.

We continued our diversity and inclusion campaign in 2019:

• Together with Catalyst (the leading U.S. nonprofit with a mission to expand opportunities for women), we made a pledge to support the advancement of women’s leadership and diversity in the workplace.

• Carnival UK became a Value 500 member and committed to putting disability and inclusion on their business leadership agenda.

• Carnival Cruise Line has become the first cruise line to be certified “sensory inclusive” by KultureCity, a leading nonprofit dedicated to accessibility and inclusion for individuals with sensory and invisible disabilities.

The Global Learning & Development Information System was launched in 2018 and implementation was completed in 2019. The system allows our 92,000 shipboard employees to access content remotely without the need for internet while on a ship and with internet when they are off the ships. GLADIS was developed to ensure shipboard employees have centralized, convenient access to corporation information such as messages and podcasts, all required training and workplace resources, as well as support for ongoing learning and development while on board or at home. The implementation of GLADIS drives a more consistent delivery and learning experience and streamlines training tracking and reporting process while promoting greater efficiency of record management and reporting.

The Ethisphere® Institute is a global leader in defining and advancing standards of ethical business practices that fuel corporate character, marketplace trust, and business success. We are honored to be a member of The Business Ethics Leadership Alliance (BELA) within the Ethisphere organization. BELA supports the sharing of experiences and best practices within its members to improve ethics and compliance programs globally.

Carnival Corporation is using applications as learning tools to facilitate the training experience through enhanced learning and material retention.

Crew Tube: This self-contained app offers users a “YouTube-like” experience, covering a variety of tutorials and content including health, environment, safety, and security (HESS) topics. In 2019, we added new tutorials.

CSMART app: This is a companion app designed to familiarize officers with the Carnival Corporation’s Arison Maritime Center, located in the Nederland’s –CSMART, before they arrive for their in-person training. The app also pulls together key information and commonly asked questions, and showcases the facilities at CSMART. The app is divided into the four main sections including Travel and Contact Information, the CSMART hotel, the CSMART training centre, and CSMART training courses and pre-course requisites.

Oily Water Separator Augmented Reality: This is a standalone iPad app that allows officers at CSMART to gain a better understanding of the purpose, function, and features of an oily water separator. Within the app, users are able to view augmented reality animations showing interior workings and flow as well as explore a model showing how it fits into the ship system.

To strengthen internal communications across all nine brands we created an in-house podcast in 2019. SoundWaves is a twice monthly podcast produced for all shipboard and shoreside team members hosted by Carnival Corporation President and CEO, Arnold Donald. Each 10-minute episode features people and stories across all nine brands within the corporation.

We continue to evaluate our Deck, Technical, and Environmental Officers through a Psychometric Evaluation Program. The program is utilized across all brands for the selection and promotion of officers through the evaluation of specific psychological attributes at certain career stages. To ensure that all officers possess the attributes required for each of their roles, a variety of psychometric evaluations, both online and in-person with psychologists are utilized. The program includes a series of online and proctored evaluations as part of the new hire process, a comprehensive in-person evaluation as part of the senior officer promotion process and ongoing “check in” evaluations of our senior officers.

Our Care Team continues to provide compassionate care for guests and crew in the event of an emergency while on board. Care Team employees have received specialized training on how to sensitively and appropriately support guests, crew and their families during an emergency. They are available 24 hours a day, seven days a week and respond to a variety of guest and crew emergencies, primarily medical related situations, and are dispatched to locations throughout our cruising regions to provide personalized support and assistance as needed to all of our brands.

In 2019, we co-sponsored a seminar during the Seatrade cruise industry annual meeting on corporate governance, which focused on the topics of ethics and compliance.

Carnival Corporation & plc partnered with University of West Florida Innovation Institute to launch a new Environmental Excellence course designed to foster a culture of learning, ownership and greater understanding of environmental compliance. The course uses the Innovation Institute’s challenge-based learning concepts to provide interactive instruction and continuous professional development for environmental officers across the Carnival Corporation & plc fleet.

In 2019, we completed the fleetwide rollout of a new health, environment, safety and security (HESS) event reporting system. This platform has allowed us to standardize our HESS event reporting and analysis capabilities across the entire fleet.