Carnival Corporation & plc’s CSMART Training Center received the 2019 SAFETY4SEA EUROPORT Training Award, for the second consecutive year for providing high-quality maritime training services for industry- wide safety, sustainability and operational excellence.

In 2019, we completed the fleetwide rollout of a new Health, Environment, Safety and Security (HESS) event reporting system. This platform has allowed us to standardize our HESS event reporting and analysis capabilities across the entire fleet.

Electronic mustering systems improve the speed with which we can account for personnel in emergency situations. In 2019, we completed fleetwide implementation of these systems which are designed to deliver a faster, more efficient mustering process and provide accurate, real-time measurement of assembly and evacuation, if ever needed.

Our entire fleet has been upgraded with the latest engine room fire prevention, detection and suppression technologies.

Throughout the world in 2019, as countries experienced outbreaks of civil unrest, we worked closely with industry partners and regional governments. We implemented appropriate security measures which allowed us to navigate through protests with limited impact.

In 2019, some of our brands created Security Support Teams to augment security staff during priority activities or incidents. The teams serve to deter potential confrontations or physical altercations amongst guests.

Management monitors safety performance through a weekly company-wide safety performance dashboard and monthly meetings designed to evaluate trends and assess performance. We actively seek opportunities to learn from our experiences. Additionally, we take part in cross-industry working groups which include shipbuilders and Classification Societies to ensure best practices from throughout each sector are considered for adoption.

• Our ships are regulated by various international, national, state and local laws, regulations and treaties enforced in the jurisdictions in which they operate. Compliance with these laws and regulations is verified through regular third-party inspections, surveys and audits.

• Internal Health, Environment, Safety and Security (HESS) compliance audits are conducted annually of each of our brands’ head offices, 100% of our fleet, our ports, hotels and land transport assets. HESS investigations are also carried out as needed to determine the root cause of incidents and identify corrective and preventative actions that will reduce the risk of future occurrences. In 2019, we made a number of improvements to our investigative function, which included: a) adding additional investigators; b) revising our investigation policies to reduce the tendency to place blame and to emphasize the need to learn from incidents; c) improving investigative training on root cause analysis; d) reducing the backlog of investigations. Additional improvements to the investigation program are planned and on-going throughout 2020.

• To better promote sharing of “lessons learned” throughout the corporation, all incident investigation recommendations, audit observations, findings and non-conformities are periodically reviewed by HESS leaders, reported to the brands and to relevant corporate groups for review and resolution. Additionally, internal focus reviews are performed based on identified root causes from incident investigations, audits, and management risk assessments.

We continue to research, test and pilot man overboard detection systems and associated technologies. These systems are intended to support shipboard personnel by identifying an incident involving a person falling or jumping overboard as it occurs.

We have also supported the development of an international design and performance standard against which we will require these systems to be certified. The standard has now been finalized and will require a high detection rate with a low false alarm rate (to avoid unnecessary distractions to the Bridge team navigating the ship) under a variety of maritime conditions. We continue to engage with manufacturers as they continue to develop systems intended to meet the standard.

Most of our onboard security teams now use Body Worn Cameras to record interactions with guests and gather video evidence of developing security situations. The use of cameras is clearly marked on the security officer’s uniform. These cameras have proven useful in capturing interactions between guests and crew members and in preventing confrontations by defusing tense situations.

In 2019, we expanded our investment in cutting-edge screening equipment and technology, equipping ports with dual-view X-ray systems. These systems enhanced the passenger experience by improving throughput, thereby helping to expedite security checks.

We regularly conduct port vulnerability and threat assessments to ensure the safety and well-being of our guests and crew. These assessments document a port’s physical security and vulnerabilities along with any threats specific to the location. The assessments dictate the risk-mitigation actions that must be taken by ships calling on the port.