Health, environment, safety and security (HESS) is paramount to our business and our Fleet Operations Centers (FOC) are an essential component of our HESS strategy. A first in the cruise industry, our FOCs are designed to assist our captains, chief engineers, and deck and engineering officers with support, control and planning of ship nautical and technical operations. We have three regional FOCs in operation. The first FOC was opened in Hamburg, Germany in 2015, the second was opened in Seattle, U.S. in 2016 and the third was opened in Miami, U.S. in 2018. These centers provide real-time support for our fleet of ships.
The Miami FOC, opened in May of 2018, is the largest and most technologically advanced in the cruise industry. The 35,000-square-foot facility was custom-designed, and it is anchored by a 74-foot-long video wall composed of 57 LED screens. The high-definition wall displays the status of all ships, including weather, itinerary updates, safety, engine and environmental updates. Additionally, the status of ports, ships logistics, guest operations and a host of other functions are monitored. The FOC supports the work of cross-functional teams, including technical, nautical, port and guest operations, environmental operations and compliance, occupational safety, technical services, and other key areas.
Carnival Corporation’s FOCs are staffed 24 hours a day, allowing for communications between the ship and shore whenever needed, and providing immediate and continuous support to our ships. The FOCs feature custom-built tools such as the proprietary software application Neptune. This state-of-the-art tracking and data analysis platform was created for Carnival Corporation & plc to support its fleet of ships. Neptune helps make cruising more safe, efficient and sustainable. It specifically provides real-time information sharing between ships and shoreside teams who are trained to support fleet operations.