
Guest & Crewmember Health, Safety, & Security
Striving to be free of injuries, we continue to build on our commitment to protect the health, safety and security of our guests, employees and all others working on our behalf.
Protecting and maintaining the health of our guests and crew is a priority.
Goal Update
Striving to be free of injuries, we continue to build on our commitment to protect the health, safety and security of our guests, employees and all others working on our behalf.
We continued to implement a series of initiatives to prevent guest and crew injuries.
We continued to enhance our health procedures.
In 2019, additional interactive food safety training modules were developed and launched on all…
All of our ships that call on U.S. ports are subject to unannounced, twice-yearly public health…
Our Care Team continues to provide compassionate care for guests and crew in the event of…
Enhancements to our fleetwide standard electronic health record (EHR) platform were made…
In 2019, a worldwide increase in measles cases was widely reported with significant outbreaks…
The 2018 executive health assessment pilot program provided by the clinic and medical…
Our entire suite of comprehensive medical procedures was reviewed and improved in 2019. The key…
As members of the Cruise Lines International Association (CLIA), we regularly discuss…
In 2019, we completed the fleetwide rollout of a new health, environment, safety and…
Commitment
We have established comprehensive health standards that go beyond regulatory requirements to help protect the health of our guests, crew and port employees. These standards are implemented and enforced by each of our brands on all of our ships and within the port facilities that we own and operate. As part of our commitment, we also lead and participate in health-related cruise industry task forces and working groups.
We have taken a proactive role in addressing the quality of shipboard medical care. All of our medical personnel are expected to meet the qualification standards outlined in our medical and public health procedures. Our onboard facilities are designed to be able to provide emergency medical care for guests and crew, stabilize patients and initiate reasonable diagnostic and therapeutic intervention and facilitate the evacuation of seriously ill or injured patients when deemed necessary.
Strategy
Our public health programs have been developed from worldwide health and sanitation regulations, best practices and ship operating experience. Our programs are audited both internally by public health specialists and externally by officers from health authorities worldwide. We coordinate internal cross-brand and external cross-company Medical and Public Health Working Groups, which help to drive our ongoing health strategies and focus on continuous improvement. Through these forums, we are able to leverage the extensive health expertise and experience that exists both within our individual brands and across the cruise industry. In the U.S., we collaborate with the Centers for Disease Control and Prevention (CDC), an agency of the U.S. Department of Health and Human Services, which oversees health and sanitary conditions on all passenger vessels visiting U.S. ports. The CDC provides guidelines, reviews plans and conducts unannounced ship inspections. We continue to work with the CDC throughout a ship’s life to maintain safe standards through regular inspections, crew training, and guest education.
One of our priorities remains promoting the prevention of gastrointestinal illness on board our ships and the port facilities we own and operate. Our fleetwide Outbreak Prevention and Response Plan guides our actions to prevent and respond to outbreaks of illness on board our ships. The strategy detailed in the plan addresses health screening and surveillance measures, the communication and provision of health advice, isolation of ill guests and crew, medical treatment, reporting to health authorities and the use of proven sanitation and infection control measures.
Additionally, we collect relevant data on all cases of gastrointestinal illness and report this information to international health agencies. This information helps with identification of types of infection, potential sources, and the likely methods of transmission, thereby allowing us to implement even more effective risk mitigation strategies.