We deliver exceptional experiences to our guests on all seven continents and in more than 700 ports. Our world’s leading cruise lines have a cruise that is right for almost everyone.
Awards & Recognitions
Carnival Corporation & plc has been recognized in Newsweek’s first ranking of America’s…
Carnival Corporation & plc has been honored by maritime industry peers with the…
Carnival’s AIDA Cruises has been awarded the “Blue Angel,” Germany’s Federal Government eco-label,…
Awards & Recognition
Carnival Corporation & plc continued its long history of achieving third-party recognition, earning nearly 600 awards and honors in 2019 across its nine global cruise line brands. Recognition for Carnival Corporation and its brands in 2019 includes 152 Cruise Critic awards, 23 USA Today 10Best Readers’ Choice Awards, 23 CruiseLine.com awards and 10 awards from Conde Nast Traveler for being named best in the industry for cruise ships, value, service, shore excursions, itineraries, family friendliness, private islands, onboard entertainment and more.
A sample of our 2019 awards with a focus on hospitality and guest experiences are included below:
The OceanMedallion is transforming the vacation experience and has set a high bar for how Internet…
In 2019, for the 19th consecutive year, Carnival Corporation & plc’s private island Half Moon…
The annual Trusted Brands consumer survey conducted by Reader’s Digest magazine named AIDA Cruises…
Carnival Cruise Line was named Best Domestic Cruise Line for the fourth year in a row at the annual…
In 2019, Cunard earned Porthole Cruise Magazine’s Editor-in-Chief Award for Best Trans- Atlantic…
In 2019, Costa Cruise’s Costa App won the Mediastars Prize, the Italian advertising…
In 2019, Rudi’s Sel de Mer, a French seafood brasserie on board Holland America Line’s Nieuw…
In 2019, P&O Australia was named the winner of Trusted Cruise Operator by Reader’s…
In 2019, P&O Cruises UK earned several Travel Weekly Cool Cruises Awards, including Best for…
In 2019, Princess Cruises was named Best Cruise Line in Alaska in the Travel Weekly Readers’ Choice…
In 2019, Seabourn collected more than 45 top travel industry awards, ranging from reader polls,…
CARNIVAL PANORAMA: Carnival Panorama is the third ship in the line’s popular Vista-class series.…
In 2019, we continued to enhance cybersecurity capabilities and data privacy initiatives to protect…
AIDA Cruises offers guests bicycles for excursions in destinations around the world. Expanding on…
AIDA Cruises eliminated the need to dispense printed tickets for shore excursions. All…
Holland America Line and O, The Oprah Magazine, started their partnership in 2017. In January…
Carnival Cruise Line has become the first cruise operator to be certified “sensory inclusive”…
Continuing its longstanding support of military personnel, Carnival Cruise Line debuted the…
MedallionClass Vacations were unveiled in 2017 and since then have taken service to the next…
Costa Cruises Foundation – Costa Crociere joined forces with the Norwegian nonprofit Sahara Forest…
The longstanding partnership between Princess Cruises and Discovery brings fun,…
In 2019, Seabourn signed an agreement to extend its official partnership with the United…
Commitment
At Carnival Corporation & plc, our highest responsibilities and our top priorities are to operate safely, to protect the environment, and to be in compliance everywhere we operate in the world. This past year, we had the privilege of taking 12.9 million guests on vacation across our 104 ships. Cruising
appeals to a broad range of ages and income levels, and provides something for every generation, from kid clubs to an array of onboard entertainment provided for teens and adults.
Cruising also offers transportation to a variety of destinations and a diverse range of ship types and sizes, as well as price points, to attract guests with varying tastes and from most income levels.
Strategy
Exceeding our guests’ expectations while providing them with a wide variety of exceptional vacation experiences involves building new, innovative, purpose-built ships that are larger, more efficient, have an improved mix of guest accommodations and present a wider range of onboard amenities and features. We also offer high quality destinations around the world, including a portfolio of private destinations that are uniquely tailored to our guests’ preferences. Helping our guests choose the cruise brand that will best meet their unique needs and desires is also part of our strategy. Our brands have multiple pricing levels that vary by cruise brand, category of cabin, ship, season, duration and itinerary. Guest feedback and research support the development of our overall marketing and business strategies to drive demand for cruises and increase the number of first-time cruisers.
We are proud to offer a wide array of gaming opportunities for the enjoyment of our guests. We also support a Responsible Gaming program designed to assist our guests in making responsible choices through knowledge and empowerment. Our approach to Responsible Gaming forms an integral part of this commitment. Responsible Gaming occurs in an environment where management and staff have been suitably educated to assist guests so that the potential for harm associated with gambling is kept to a minimum and our guests are able to make informed decisions. Responsible Gaming information is posted in all our onboard casinos and guests can choose to self-exclude from participating in casino gaming activities by registering with the casino management.
Although the vast majority of our guests are highly satisfied with their vacation experience, there are occasional complaints. Resolving issues in an expedient manner during the cruise, rather than having guests wait until they return home to make contact, enables guests to more fully enjoy their vacations. This approach also provides us with a valuable on-the-spot learning tool that supports improvement of policies, procedures and the overall cruise product. Guests also have different means available to convey their opinions and their level of satisfaction to the company. A common tool is a survey provided to guests after their cruise, through which they may express their opinions about the various aspects of the service and assign a performance score to each aspect.
Taking care of our guests during a crisis is also part of our duty. We have a dedicated group of CareTeam members who are trained to respond to a variety of emergencies, primarily medical-related situations, and are dispatched to locations throughout our cruising regions to provide personalized support and assistance as needed to all of our brands. The CareTeam members are committed to assisting our guests, as well as their families, friends and loved ones, and providing them with compassionate assistance and support during challenging situations.
To further care for guests, we support the Passenger Bill of Rights, which details our commitment to the safety, comfort and care of our guests. It specifically addresses delays, cancellations and other unplanned events. The Passenger Bill of Rights codifies many long-standing practices of our organization and Cruise Lines International Association (CLIA) member lines, and it also goes beyond some practices to further inform cruise guests of our commitment to their comfort and care.
Protecting our guests’ privacy is also extremely important to our guests and business. We have dedicated privacy teams that oversee our data privacy programs. We have also implemented privacy standards, which require conducting reviews of the adequacy of the privacy program.