FY2018 Learning culture Performance

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Global Learning And Development Information System

The Global Learning & Development Information System (GLADIS) was fully launched in 2018. This shipboard learning management system allows our crewmembers to complete learning programs and review content relevant to their respective roles both onboard the ship and while ashore. The implementation and use of a single learning management system for crew members across the corporation delivers a more consistent learning experience, real-time tracking of training requirement completion, and greater efficiency in records management and reporting. It also allows for greater focus to be placed on individual performance, competency mapping, career development and advancement programs through targeted training across the corporation.

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Environmental Officer Training

In 2018, the Environmental Officer (EO) training program was expanded to include a second course for continuous professional development.

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Seas is an assessment application designed to be used on smart devices. It measures individual and team performance based on competencies set by the corporation or by legislation. The application analyzes and provides individual performance reports based on the competency being assessed during weekly and monthly drills. Individual and team performance reports can be used to identify training needs and inform training development going forward. This app was piloted in 2018 and is expected to launch by mid-2019.

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Designed in 2017 and launched through the fleet in 2018, this self-contained app was designed to enhance the crew member training experience. Crewtube offers users a “YouTube-like” experience, covering a variety of tutorials and content including health, environment, safety and security (HESS) topics.

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Arison Maritime Center

We continue to train our officers in our world-class facility equipped with the latest maritime simulation technology and equipment. The Center provides rigorous safety training for bridge, engineering, and environmental officers responsible for the navigation, operations, and environmental compliance of the world’s largest fleet of cruise ships. Participants receive a maritime training experience that fosters critical thinking, problem solving, ethical decision making and skill development. For more information please visit www.csmartalmere.com.

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Fleet Captain and fleet engineer program

We continue our Fleet Captain and Fleet Chief Engineer mentoring program, which provides regular training and mentoring for our shipboard staff, provided by our top shipboard officer performers who rotate through the program.

Examples of CrewTube Applications

Our commitment

As a global company, we employ more than 120,000 employees who come from very diverse backgrounds. We have a wide variety of career options and positions in place both shipboard and shoreside. These positions range from the ship captain, marine operations, engineer, hotel services, security, medical, entertainment and food service domains to our CEO and various shoreside functions that support shipboard operations. We recognize that a key to our success is providing our employees with the learning tools to perform their jobs well and grow their career within our company.

Our Strategy

We know that each of our employees has a unique education (formal and informal), set of skills, and a lifetime of personal experiences that they apply to their job. We also recognize that it is our responsibility to provide the appropriate tools and opportunities for continuous learning and development of all employees. We are committed to providing hotel and marine-related training to ensure that our shipboard crew, including officers, have the knowledge and skills to properly perform their jobs. We provide a wide range of shoreside and shipboard training for our hotel staff before and after they join our ships to further enhance their skills. Specifically, we provide bar, entertainment, guest service, housekeeping, leadership, management and restaurant training. Depending on the brand, we will also provide our hotel staff with in-depth English, German and Italian language training. All our hotel staff also undergo extensive safety and environmental training, and depending on their position, will advanced certifications. We partner closely with manning agencies to help provide portions of this training in Manila, Philippines; Jakarta, Indonesia; and Mumbai, India.

Using technology, we are changing the way we deliver training to our crew and are addressing how our crew experience learning in the workplace. By leveraging next generation learning whereby content is accessible through various means of communication platforms and employees are involved in creating the overall learning experience, we are able to improve the learning experience and results of our training programs. The accessibility of information and flexibility of delivery empowers each crew member to drive his/her own success story through knowledge and skills development.

We have reevaluated our training strategy and are implementing a new approach for our crew members that will focus on corporate-wide targeted training based on both individual performance and performance within team settings. This training strategy will focus on “assessment-based competence” methodologies.

An element that will allow us to implement this strategy is ensuring a consistent approach to training across our cruise brands. The consistency of training programs provides a greater level of familiarity among learners, establishes a knowledge baseline for all crew, sets a standard level of performance and allows for more efficient production of future training programs. Moving forward, all training programs will include:

  • Knowledge learning – targeted to the appropriate function/demographic;
  • Scenarios – applied knowledge;
  • Knowledge check – formative assessments;
  • Assessments – summative assessments;
  • Aide Memoirs – job aids to support workplace performance.

In order to implement this strategy, a mixture of training delivery methods including computer-based training, instructor led training sessions, videos and job aids will assist crew members to not only prepare for their role onboard, but it will also assist them with maintaining their competencies and planning for career development and advancement.

Another component of this strategy is the implementation of performance-based assessments. These assessments provide the opportunity for employees to demonstrate their knowledge and skills relevant to topics within various work-related activities, while allowing trainers and supervisors to validate overall performance and provide support to employees where needed. For example, this will be included in emergency and operational drills. This approach provides the ability to measure the functional effectiveness of both teams and individuals. Transparency and awareness of such information will ensure that the proper support (mentoring, coaching and training) is implemented, which will assist the team in reaching and maintaining their required performance level if it is not met during an initial drill. Within the re-evaluation process, our core training programs for all employees regarding ethics, the environment, safety and security remain a top priority.

As part of our ethics training program, every employee is responsible for adhering to business practices that are in accordance with the letter and spirit of the law and with ethical principles that reflect the highest standards of Corporate and individual behavior. This training includes topics related to human rights, labor relations, customer and customer data privacy, and social issues such as fraud and corruption, among others.

Our environmental training programs emphasize that all employees at every level of our organization will take responsibility for ensuring that environmental concerns are a key part of our planning and decision-making process and for ensuring that environmentally conscious practices are executed fleetwide. Training programs in this area are customized based on the level of each individual’s environmental responsibilities.

Our training centers located in a number of geographical locations worldwide are an essential component of our training strategy. These training centers offer various learning opportunities to shoreside and shipboard personnel. Our training centers are located in Brazil, China, India, Indonesia, Italy, Germany, and the Philippines. We also run the Center for Simulator Maritime Training (CSMART), a maritime training facility located in Almere, Netherlands with advanced safety and environmental training for our Deck, Technical and Environmental Officers.