2020 Goal & Update

Guest and Crewmember Health, Safety & Security

Striving to be free of injuries, we continue to build on our commitment to protect the health, safety and security of our guests, employees and all others working on our behalf.

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Maritime Cyber Risk Management has been incorporated by the International Maritime Organization (IMO) into a global standard for the safe management and operations of ships. Carnival is expanding and implementing additional cyber security related processes and procedures for inclusion into our shipboard Safety Management System. A Maritime Cyber Security team has been formed and will continue to assess our ships and measure the operational impact and overall effectiveness of our procedures. Several additional processes and technical systems and equipment have been introduced onboard our ships and are expected to significantly reduce cyber risks.

FY2018 Security Performance

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CYBERSECURITY

Maritime Cyber Risk Management has been incorporated by the International Maritime Organization (IMO) into a global standard for the safe management and operations of ships. Carnival is expanding and implementing additional cyber security related processes and procedures for inclusion into our shipboard Safety Management System. A Maritime Cyber Security team has been formed and will continue to assess our ships and measure the operational impact and overall effectiveness of our procedures. Several additional processes and technical systems and equipment have been introduced onboard our ships and are expected to significantly reduce cyber risks.

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INSIDER THREAT PROGRAM

Carnival is implementing an Insider Threat Program across all ships to mitigate risks related to shipboard employees who may seek to use their position to harm the safety and welfare of our passengers or other employees, or to damage vital company interests. A part of the program includes additional security screening of potential new employees. In 2018, the Corporation conducted over 17,000 security screenings on new employees.

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ACTIVE ASSAILANT PROGRAM

Carnival is implementing an Active Assailant Program with the objective of reducing risk and protecting guests and crew members from bodily harm on our ships. In 2018, we introduced fleetwide emergency response protocols in the case of any active assailant incident occurring onboard our ships.

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ASIA PACIFIC SUMMIT

In 2018, three Carnival Corporation ships were chartered by the Asia-Pacific Economic Cooperation (APEC) Committee to serve as hotels and a conference center for the annual APEC Chief Executive Officer Summit hosted in Port Moresby, Papua New Guinea. Approximately 1,400 guests and visitors participated in sessions or were accommodated onboard the three ships, including 19 heads of state and/or senior governmental representatives. We worked closely with multiple national governments to implement and manage numerous security measures for the duration of the conference.

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SEAEVENT

In 2018, we developed and began implementing a fleetwide health, environment, safety and security (HESS) event reporting platform. This platform will standardize HESS event reporting and analysis capabilities across our entire fleet.

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visible Body Worn Cameras

In 2018, three additional cruise brands implemented the use of Body Worn Cameras by their security teams to record their interactions with passengers and gather video evidence of developing security situations. The use of cameras is clearly marked on the security officer’s uniform. These cameras have proven to be very useful in capturing interactions between guests and crew members and in preventing confrontations by defusing tense situations.

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Dual-View X-ray Systems

In an ongoing effort to strengthen security and improve the passenger experience, our brands continue to evaluate and implement new security screening technologies, including the use of Dual-View X-ray Systems. In 2018, our cruise brands invested in cutting-edge screening equipment and technology that utilizes sophisticated algorithms to help detect concealed items and possible threats while equipping screeners with high-resolution images to enhance the screening process while reducing the need to re-scan items. Additionally, these systems enhanced the passenger experience by improving throughput, thereby helping to expedite security checks.

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Psychometric Evaluation Program

Carnival Corporation implemented a Psychometric Evaluation Program for its Deck and Technical Officers in January 2017. The program is utilized across all brands for the selection and promotion of Deck and Technical Officers through the evaluation of specific psychological attributes at certain career stages. To ensure that all officers possess the attributes required for each of their roles, a variety of psychometric evaluations, both online and in person with psychologists, are used. The program includes a series of online and proctored evaluations as part of the new hire process, a comprehensive day-long in person evaluation as part of the senior officer promotion process and ongoing “check in” evaluations of our senior officers. In 2018, a new program designed to evaluate new hire Environmental Officer candidates was implemented.

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Security Officer Training Program (SOTP)

Carnival Corporation’s SOTP is based in the Philippines and provides a comprehensive two-week curriculum that prepares our new hire security team members for duty onboard any of our ships as a security officer. In 2018, we trained over 300 ship security personnel at the facility, 38% of whom were females. The curriculum is regularly reviewed and updated by brand security experts so that the training reflects the company’s latest procedures, requirements and best practices.

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Advanced Key Control Technology

In 2018, additional cruise brands have implemented an enhanced key control security system. This state-of-the-art system provides several security benefits including the prevention of unauthorized access and mitigating risks associated with lost keys.

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Port Vulnerability And Threat Assessments

We regularly conduct port vulnerability and threat assessments to ensure the safety and well-being of our passengers and crew. These assessments document a port’s physical security, vulnerabilities, and any threats specific to the location. The assessments dictate the risk mitigation actions that must be taken by ships calling on the port. In 2018, Carnival Corporation formalized and implemented a destination vulnerability and threat assessment tool as a supplement to our port assessment program to ensure the safety and well-being of our passengers and crew while away from the port and participating in shore excursions. These assessments summarize the port/destination’s physical security, identify threats specific to the location, and allow Carnival’s security procedures to address vulnerabilities.

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MAN OVERBOARD DETECTION SYSTEMS

We continue to research, test and pilot man overboard detection systems and associated technologies. These systems are intended to support shipboard personnel by identifying an incident involving a person falling or jumping overboard as it occurs. Because these technologies are immature and tend to have an unacceptably high rate of false alarms, we have been strongly supporting the development of an international design and performance standard against which we will require these systems to be certified. We expect the international standard to be finalized in 2019. The standard will require a high detection rate with a low false alarm rate (to avoid unnecessary distractions to the Bridge team navigating the ship) under a variety of maritime conditions. We continue to engage with manufacturers as we await the finalization of the international design and performance standard.

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travelSEACURE

We continued our global travel risk management program, named travelSEACURE. This program aims to support all employees, both shoreside and onboard, with security, health and unforeseen event assistance while on business travel. In 2018, travelSEACURE captured travel data for over 60,000 employees traveling on nearly 200,000 flights around the globe. This data was used to analyze travel risk patterns in order to keep our employees safe and secure.

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Data aggregation and Analysis Platform – Neptune

In 2018, we continued the implementation of our state-of-the-art data aggregation and analysis platform called Neptune that enables real-time information transfer and sharing between our ships and shoreside teams supporting fleet operations. Our proprietary system significantly improves communication from ship to shore, providing new capabilities for enhancing the safe passage of ships at sea while improving operational efficiencies and supporting overall environmental, safety and security initiatives. The platform provides visual representations of ships routing, real-time navigational notifications, integrated weather data and traffic information and major equipment performance data, all which support operational efficiencies and minimize risk.

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Fleet Operations Center

In 2018, we opened our third state-of-the-art Fleet Operations Center (FOC) in Miami, U.S. The first FOC was opened in Hamburg, Germany in 2015 and the second was opened in Seattle, U.S. in 2016. Our three FOCs are equipped with the most advanced ship to shore communications technologies available. These centers are designed to assist our captains, chief engineers, and deck and engineering officers with all aspects of operations, including digital support, planning, routing and any other nautical and/or technical operational need. The centers are staffed 24 hours a day, allowing for continuous communications between the ship and shore, and providing real-time support to our ships in order to minimize risk and improve operational efficiency.

Our commitment

The security of our guests and crew is of paramount importance. Our ships are subject to the International Ship and Port Facility Security (ISPS) Code, a set of regulations and guidelines created and approved by the International Maritime Organization (IMO). All of our ships and their daily operations meet or exceed the requirements of the ISPS Code. The code defines security standards, requirements, arrangements and procedures for ships, ports, and governments. It also prescribes the responsibilities for governments, shipping companies, shipboard personnel, and port/facility personnel, among others, to develop security plans, detect security threats and take preventative measures against potential security incidents affecting ships or port facilities. Compliance is verified by inspections and surveys conducted by the Flag State, or by its delegated representative (usually a classification society), and certificates are issued that confirm compliance. Cruise ships are also subject to domestic security regulations in the countries they visit. Our ships meet or exceed the requirements of the U.S. Maritime Transportation Safety Act (MTSA) and domestic regulations in the other countries we visit. We have developed and issued a comprehensive set of security procedures that go beyond regulatory requirements to further ensure the security of our guests, crew and ships.

Our Strategy

Our security professionals, most of whom come from a military or law enforcement background, maintain close working relationships with law enforcement, coast guards, naval authorities and governmental agencies around the world. They participate in and many times lead government/private sector and industry maritime security working groups. Some of these relationships include the U.S. Department of Defense, U.S. State Department, Federal Bureau of Investigation (FBI), UK Foreign & Commonwealth Office (FCO) and International Criminal Police Organization (INTERPOL). Specifically, our security leaders serve in various roles/capacities on the following organizations: The U.S. Department of State’s Overseas Security Advisory Council’s Maritime Security Working Group, the FBI’s Domestic Security Alliance Council’s (DSAC) Intelligence and Threats Committee and the DSAC’s Leadership Council.

These relationships result in information-sharing arrangements and collaborative efforts that are essential to our proactive security program. Further, our security professionals monitor numerous information and intelligence platforms to detect issues before they impact our passengers, crew, or vessels. Many of the ports that our vessels call on are assessed by our security professionals on a scheduled basis beyond any requirements set forth by applicable laws, rules, or code.

Our security processes are designed to minimize security-related risks while allowing for the smooth but controlled flow of guests, crew and supplies. Guests and crew will notice a visible security presence while embarking the ship and throughout each cruise. Security personnel maintain strict access control to our ships. We employ a variety of technologies to assist security personnel. These include surveillance technologies such as closed-circuit television and screening technologies such as metal detectors, x-ray machines and explosives detection equipment. We also are constantly assessing and evaluating new technologies for future projects and security enhancements.

Our security processes guard against criminal activity threats. Each ship in our fleet must report alleged criminal activity. Depending on jurisdictional considerations and the severity of alleged offenses, we coordinate investigative efforts with appropriate law enforcement authorities.