Guest and Crewmember Health, Safety & Security
Striving to be free of injuries, we continue to build on our commitment to protect the health, safety and security of our guests, employees and all others working on our behalf.
Across our cruise brands we have implemented a series of initiatives to prevent guest and crew injuries.
Some examples include:
- Improved cabin illumination.
- Updated carpet color scheme on stairs.
- Adjusted door dampers.
- Implemented programs to further support safety culture.
- Implemented knife safety program for food and beverage departments.
FY2018 Safety Performance
In 2018, we developed and began implementing a fleetwide health, environment, safety and security (HESS) event reporting platform. This platform will standardize HESS event reporting and analysis capabilities across our entire fleet.
Management monitors safety performance through a weekly company-wide safety performance dashboard and monthly meetings designed to evaluate trends and assess performance. We actively look for ways to learn from our experiences. We also take part in cross-industry working groups which also include shipbuilders and Classification Societies to ensure best practices from throughout the sector are considered for adoption.
EMERGENCY RESPONSE EFFICIENCY – ELECTRONIC MUSTERING SYSTEM
Electronic mustering systems improve the speed with which we can account for personnel in emergency situations. By the end of 2018, 90% of the fleet was outfitted with these systems, which are designed to deliver a faster, more efficient mustering process and provide accurate, real-time measurement of assembly and evacuation, if ever needed.
Audit and Investigations
- Internal Health, Environment, Safety and Security (HESS) compliance audits are conducted annually of each of our brands’ head offices, 100% of our fleet, our ports, hotels and land transport assets. HESS investigations are also carried out as needed to determine the root cause of incidents and to identify corrective and preventative actions that will reduce the risk of future occurrences. All incident investigation recommendations, audit observations, findings and non-conformities are reported to the brands and to relevant corporate groups for review and resolution. Additionally, internal focus reviews are performed based on identified root causes from incident investigations, audits, and management risk assessments.
- Our ships are regulated by various international, national, state and local laws, regulations and treaties enforced in the jurisdictions in which they operate. Compliance with these laws and regulations is verified through regular third-party inspections, surveys and audits.
EMERGENCY POWER & VULNERABILITY MITIGATION
To further reduce the risks of fire onboard, we completed an in-depth assessment of electricity generation under emergency conditions and committed to additional investments in this area as follows:
- Our ships are outfitted with an additional Emergency Diesel Generator for added redundancy and additional power generation if needed during an emergency.
- We have added protective, fire-resistant coating on vulnerable electric cables, have rerouted some electrical cables away from potential fire sources, and have added fire insulation near vulnerable electrical switchboards.
The majority of our fleet has been upgraded with the latest engine room fire prevention, detection and suppression technologies. In 2016, we completed phase I of the program. In 2017, we completed approximately 80% of phase II and in 2018 we completed an additional 10%. Phase II includes:
- Engine control room audio & video recording.
- The installation of machinery space hydrocarbon gas/oil leak detection technologies and CCTV oil mist, smoke and fire analytics equipment.
- Double wall fuel hoses for our main engines.
Data aggregation and-Analysis Platform – Neptune
In 2018, we continued the implementation of a state-of-the-art data aggregation and analysis platform called Neptune that enables real-time information transfer and sharing between our ships and shoreside teams supporting fleet operations. The proprietary system significantly improves communication from ship to shore, providing new capabilities for enhancing the safe passage of ships at sea while improving operational efficiencies and supporting overall environmental initiatives. The platform provides visual representations of ships routing, real-time navigational notifications, integrated weather data and traffic information and major equipment performance data, all which support operational efficiencies and minimize risk.
In 2018, the system expanded its aggregation and analysis, these are some examples:
- Engine: Enhancements are planned to start monitoring Liquefied Natural Gas (LNG) ships starting in 2019. The live dashboard will be modified to monitor engine’s technical parameters behavior when ships use LNG fuel is in use.
- Advanced Air Quality Systems (AAQS): Additional special geographical areas have been added to Neptune with the aim to align the analysis according to international/local environmental restrictions.
- Energy Efficiency: Analytics for basic energy usage data are now available for 95 ships in the fleet. Remaining ships are scheduled for completion in 2019.
PSYCHOMETRIC EVALUATION PROGRAM
Carnival Corporation implemented a Psychometric Evaluation Program for its Deck and Technical Officers in January 2017. The program is utilized across all brands for the selection and promotion of Deck and Technical officers through the evaluation of specific psychological attributes at certain career stages. To ensure that all officers possess the attributes required for each of their roles, a variety of psychometric evaluations, both online and in person with psychologists are used. The program includes roles, a series of online and proctored evaluations as part of the new hire process, a comprehensive day-long in-person evaluation as part of the senior officer promotion process and ongoing “check in” evaluations of our senior officers. In 2018, a new program designed to evaluate new hire Environmental Officer candidates was implemented.
Arison Maritime Center
We continue to train our officers in our world-class facility equipped with the latest maritime simulation technology and equipment. The center provides rigorous safety training for bridge, engineering and environmental officers responsible for the navigation, operation and environmental compliance of the world’s largest fleet of cruise ships. Participants receive a maritime training experience that fosters critical thinking, problem solving, ethical decision making and skill development. For more information please visit www.csmartalmere.com.
Fleet Operations Center
In 2018, we opened our third state-of-the-art Fleet Operations Center (FOC) in Miami, U.S. The first FOC was opened in Hamburg, Germany in 2015 and the second was opened in Seattle, U.S. in 2016. The FOCs are equipped with the most advanced ship to shore communications technologies available. These centers are designed to assist our captains, chief engineers, and deck and engineering officers with all aspects of operations, including digital support, planning, routing and any other nautical and/or technical operational need. The centers are staffed 24 hours a day, allowing for continuous communications between the ship and shore, and providing real-time support to our ships in order to minimize risk and improve operational efficiency.
VISIBLE BODY WORN CAMERAS
In 2018, three additional brands implemented the use of Body Worn Cameras by their security teams to record their interactions with passengers and gather video evidence of developing security situations. The use of cameras is clearly marked on the security officer’s uniform. These cameras have proven to be very useful in capturing interactions between guests and crew members and in preventing confrontations by defusing tense situations.
PORT VULNERABILITY AND THREAT ASSESSMENTS
We regularly conduct port vulnerability and threat assessments to ensure the safety and well-being of our passengers and crew. These assessments document a port’s physical security, vulnerabilities, and any threats specific to the location. The assessments dictate the risk mitigation actions that must be taken by ships calling on the port. In 2018, Carnival Corporation formalized and implemented a destination vulnerability and threat assessment tool as a supplement to our port assessment program to ensure the safety and well-being of our passengers and crew while away from the port and participating in shore excursions. These assessments summarize the port/destination’s physical security, identify threats specific to the location, and allow Carnival’s security procedures to address vulnerabilities.
A core part of our company vision is to deliver safe and memorable vacations for our guests while ensuring the safety of our crew who work and live onboard our ships. We have developed and implemented best-practice safety policies and procedures that go beyond compliance with the International Maritime Organization’s Safety of Life at Sea (SOLAS) requirements. Our occupational health and safety management system is based on and incorporates the principles and practices delineated in OHSAS 18001:2007, the world’s most recognized occupational health and safety management system standard. In fact, several of our brands have obtained voluntary third-party certification in accordance with the OHSAS 18001 standard. We continually update our safety standards and practices by leveraging the expertise across our brand teams to introduce improved training procedures, incorporate new knowledge and learnings, identify and implement best management practices and evaluate new technologies.
Our maritime classification societies establish and maintain rules and regulations for the construction and maintenance of our ships. Our vessels and safety equipment are regularly inspected by each ship’s classification society, flag administration, port state control inspectors and internal auditors to verify that safety standards are met. Our ships are equipped with automated fire detection and suppression systems in all staterooms, galleys, machinery spaces, control rooms and public areas. Water mist and CO2 systems on our ships are designed to contain, suppress and extinguish fires. We continue to invest in our fire safety systems, leveraging proven technologies that help us to ensure that fires are prevented whenever possible, and promptly detected and extinguished if they do occur. We also continuously evaluate new, innovative technology and often trial them onboard our ships.
Because our crew work and live onboard our ships, we maintain a 24/7 responsibility for the safety of our sea-going employees. Our Safety Management Systems (SMS), workplace safety committees and focused shipboard and shoreside training programs are in place to ensure the safest possible working environment for our crew.
The vast majority of our workforce is represented through formal joint management and worker health and safety committees. During regularly scheduled meetings, shipboard safety committees review and address specific workplace safety topics. These committees play a key role in reducing shipboard accidents through hazard assessments, accident reviews and inspections. These sessions also serve as a forum for promoting safety awareness and for raising, discussing and identifying solutions for shipboard safety issues. Safety representatives in brand shoreside departments communicate and share experiences and best practices throughout their respective fleets and across fleets through cross-brand safety working groups.
We do not underestimate the importance of ensuring the safety of our 12 million guests annually. International, national, flag state administration, and most importantly, our own regulations via our Safety Management System require us to provide a safe physical environment onboard for our guests and ensure they are informed about what to do in an emergency situation.
Our safety strategy is based on injury and accident prevention through the implementation of related procedures and processes, performance measurement, and continuous improvement activities. Our SMS establishes accountability for safety throughout the organization and incorporates both regulatory and company management safety requirements that go beyond compliance.
Our safety practices comply with or exceed international ship safety standards, employ state-of-the-art technologies in ship design and operations, require rigorous staff safety training and proficiency drills, utilize a variety of guest communication tools, administer ongoing ship audit and inspection programs and ensure all safety equipment is maintained. We examine new technologies that have the potential to positively influence the safety environment of our guests.