FY2017 Learning Culture Performance

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Global Learning And Development Information System

To further improve the effectiveness of and compliance with our crew training programs, Carnival Corporation is implementing a learning management system that has been specifically designed for the maritime industry. The system is called GLADIS, the Global Learning & Development Information System. GLADIS has a variety of functions that allow crew members at home or on board the ship to access their learning profile and complete courses assigned to them. GLADIS will deliver an enhanced and richer learning experience by prompting and tracking the training and learning needs of our onboard crew members, allowing for more structured career development, compliance tracking and improved ship operations. The use of a single learning management system allows electronic transfer of training requirements and records across all ships, brands, and the Carnival Arison Maritime Center (CSMART). In 2017, the system became fully operational at the CSMART and on all Carnival UK ships. The system is scheduled to be fully deployed on all remaining ships and brands by the end of 2018.

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Environmental Officer Training

In 2017, a global training program was developed and implemented for all Environmental Officers (EO) fleet-wide. The annually required weeklong training course is conducted at Carnival’s Arison Maritime Center in the Netherlands. This program is designed to further develop EO environmental and technical knowledge and skills and to provide professional development opportunities to the over 200 EOs that support our fleet around the world.

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Drill Application

In collaboration with Marine Learning System, in 2017 Carnival Corporation developed an assessment application for use on smart devices, which is expected to be rolled out in 2018. This application can be used online or offline to assess competency during weekly and monthly drills. Using guidelines set by legislation and competencies set by the corporation, the system will record individual and team performance. The application will analyze and provide performance reports respective to those being assessed. The reports will identify the basis for training needs.

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The CrewTube project was built and designed in 2017 and consists of a “YouTube-like” experience in which shipboard employees can browse bite sized learning chunks, aide memoirs or short video tutorials on maritime and health, environment, safety and security (HESS) topics. These videos are available on employees’ own personal mobile devices and are targeted to new joiners and experienced crew. CrewTube is expected to be available in 2018.

The new joiners will have access to the app which gives them the opportunity to familiarize themselves with topics such as general maritime HESS, ship terminology and ship life prior to boarding a ship for their first contract. While on board, new and experienced employees shall be able to browse and review learning resources in order to refresh their knowledge or learn new topics. The system will be implemented in 2018 and will recognize which ship a crew member is on board and will deliver ship specific learning materials to their device.

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Health Record System Training

Training to support the SeaCare global health record system continued for new and existing medical staff. The training package consists of five modules focusing on an overview and overall introduction of the system, outpatient processing, inpatient processing, master service billing and communicable diseases.

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Carnival Arison Maritime Center Training Statistics

We continue training our officers in our world-class facility equipped with the latest technology and equipment. The Center provides rigorous safety training for bridge and engineering officers responsible for the navigation and operation of the world’s largest fleet of cruise ships. Participants receive a maritime training experience that fosters critical thinking, problem solving, ethical decision making and skill development. For more information please visit www.csmartalmere.com

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Fleet Captain and fleet engineer program

We continue our Fleet Captain and Fleet Chief Engineer mentoring program, which provides regular training and mentoring for our shipboard staff, provided by our top shipboard officer performers who rotate through the program.

Our Commitment

We employ more than 120,000 employees who come from very diverse backgrounds. We have many career options and various positions both shipboard and shoreside. These positions range from captain, engineers, hotel services, security and medical professionals to our CEO and various shoreside functions that support shipboard operations. We recognize that as part of our success, we must provide our employees with the learning tools to perform their jobs well and grow their career within our company.

Our Strategy

We know that each of our employees has a unique education (formal and informal), set of skills and experiences that they apply to their job. We also recognize that it is our responsibility to provide the tools and opportunities for continuous learning and development of all employees. We are committed to providing appropriate hotel and marine-related training to ensure that our shipboard crew, including officers, have the knowledge and skills to properly perform their jobs. We provide a diverse range of shoreside and shipboard training for our hotel staff before and after they join our ships to further enhance their skills. Specifically, we provide bar, entertainment, guest service, housekeeping, leadership, management and restaurant training. Depending on the brand, we will also provide our hotel staff with in-depth English, German and Italian language training. All our hotel staff also undergo extensive safety training and, depending on their position, will pursue advanced safety certifications. We partner closely with manning agencies to help provide this training in Manila, Philippines; Jakarta, Indonesia; and Mumbai, India.

We are changing the focus on the way we deliver training to our crew and are addressing how our crew experience learning in the workplace. Putting the emphasis on the next generation of learning whereby content is accessible through various means of communication platforms and employees are involved in creating the overall learning experience is beneficial for all. The accessibility of information and flexibility of delivery empowers each crew member to drive his/her own success story through knowledge and skills development.

We have re-evaluated our training strategy and are implementing a new approach for our crew members that will focus on corporate-wide targeted training based on both individual performance and performance within team settings. This training strategy will focus on “assessment based competence” methodologies.

An element that will allow us to implement this strategy is ensuring a consistent approach to training across our brands. The consistency of the training programs provides a greater level of familiarity amongst learners, establishes a knowledge baseline for all crew, sets a standard level of performance and allows for more efficient production of future training programs. Moving forward, all training programs will include:

  • Knowledge learning – targeted to the appropriate demographic;
  • Scenarios – applied knowledge;
  • Knowledge check – formative assessments;
  • Assessments – summative assessments;
  • Aide Memoirs – job aid to support workplace performance.

In order to implement this strategy, a mixture of training delivery methods including computer based training, instructor led training sessions, videos and job aids will assist crew members to not only prepare for their role on board, but it will also assist them with maintaining their competencies and planning for career development and advancement.

Another component of this strategy is the implementation of performance based assessments. These assessments provide the opportunity for employees to demonstrate their knowledge and skills relevant to topics within various work related activities, while allowing trainers and supervisors to validate overall performance and provide support to employees where needed. For example, this will be included in emergency drills and operational functional type drills. This provides the ability to measure the functional effectiveness of the teams and individuals. Transparency and awareness of such information will ensure that the proper support (mentoring, coaching and training) is implemented to assist the team in reaching and maintaining their required performance level if it is not met during an initial drill. Within the re-evaluation process, our core training programs for all employees regarding ethics, environmental, safety and security remained a top priority.

As part of our ethics training program, every employee is responsible for adhering to business practices that are in accordance with the letter and spirit of the law and with ethical principles that reflect the highest standards of Corporate and individual behavior. This training includes topics related to human rights, labor relations, customer privacy, and social issues such as fraud and corruption, among others.

Our environmental training programs emphasize that all employees at every level of our organization take responsibility for ensuring that environmental concerns are a key part of our planning and decision-making process and for guaranteeing that environmentally conscious practices are executed fleet-wide. Training programs in this area are customized based on the level of each individual’s environmental responsibilities.

Our training centers located in a number of geographical locations worldwide are an essential component of our training strategy. These training centers offer various learning opportunities to shoreside and shipboard personnel. Our training centers are located in Brazil, China, India, Indonesia, Italy, Germany, and the Philippines. We also run the Center for Simulator Maritime Training (CSMART), a maritime training facility located in Almere, Netherlands.