Guest and Crewmember Health, Safety & Security
Striving to be free of injuries, we continue to build on our commitment to protect the health, safety and security of our guests, employees and all others working on our behalf.
We adopted one of our brand’s best management practices for security training as the standard for our corporation. Carnival Cruise Line was the first company worldwide to be certified as an approved training provider to instruct Model Course 11-01 as required by Cruise Vessel Security and Safety Act.
FY2016 Security Performance
Advanced Key Control Technology
One of our brands implemented an enhanced key control security system. This state-of-the-art system provides several security benefits including the prevention of unauthorized access and mitigating risks associated with lost keys.
We continue to research, test and pilot man overboard detection systems. These systems are designed to support shipboard personnel to improve response time to an incident involving a person falling or jumping overboard. However these technologies are immature and do not yet meet the requirements needed to achieve reliable detection without false alarms under maritime conditions. We are working with manufacturers to further develop the technology.
We committed to implement a global travel risk management program, travelSEACURE. This program aims to support all employees, both shoreside and on board, with security, health and unforeseen event assistance while on business travel.
Tracking and Data-Analysis Platform
We implemented a state-of-the-art tracking and data-analysis platform that enables real-time information sharing between our ships and specialized shoreside teams designed to support fleet operations. The proprietary system significantly improves communication from ship to shore, providing new capabilities for enhancing the safe passage of ships at sea while improving operational efficiencies and supporting overall environmental initiatives. The platform manages risks by providing the company visual representations of ships routing, real-time navigational notifications, integrated weather information and traffic information.
In an effort to strengthen security for our guest and crew we trialed the INTERPOL I-Checkit program. This program improves cross-border information sharing among law enforcement officials.
Combating Sexual Assault
The rate of crime on cruise ships is substantially lower than corresponding rates on land; however on occasion we do have incidents. To improve our response to any and all allegations of sexual wrongdoing, one of our brands entered into a partnership with the Rape, Abuse & Incest National Network (RAINN), a leading anti-sexual violence organization.
Fleet Operations Center
We opened the second of three planned state of the art Fleet Operations Centers (FOC) in Seattle, U.S. This FOC is equipped with the most advanced ship to shore communications technologies available. The first FOC, was opened in Hamburg, Germany in 2015. The third FOC will be located in Miami, U.S. and is expected to open by the end of 2017. These centers are designed to assist our captains, chief engineers, and deck and engineering officers with digital support, control and planning of all nautical and technical operations. The centers are staffed 24 hours a day, allowing for improved communications between the ship and shore, and providing immediate support to our ships for route planning, maritime safety and risk management.
The security of our guests and crew is of paramount importance. Our ships are subject to the International Ship and Port Facility Security (ISPS) Code, a set of regulations and guidelines created and approved by the International Maritime Organization (IMO). All of our ships meet or exceed the requirements of the ISPS Code. The code defines security standards, requirements, arrangements and procedures for ships, ports, and governments. It also prescribes responsibilities for governments, shipping companies, shipboard personnel, and port/facility personnel, among others, to develop security plans, detect security threats and take preventative measures against potential security incidents affecting ships or port facilities. Compliance is verified by inspections and surveys conducted by the Flag State, or by its delegated representative (usually a classification society), and certificates are issued that confirm compliance. Cruise ships are also subject to domestic security regulations in the countries they visit. Our ships meet or exceed the requirements of the U.S. Maritime Transportation Safety Act (MTSA) and domestic regulations in other countries we visit. We have developed and issued a comprehensive set of security procedures that go beyond regulatory requirements to further ensure the security of our guests, crew and ships.
Our security professionals most of whom come from a military or law enforcement background maintain close working relationships with law enforcement, coast guards, naval authorities and governmental agencies around the world. They participate in and many times lead government/private sector and industry maritime security working groups. Some of these relationships include the U.S. Department of Defense, U.S. State Department, Federal Bureau of Investigation (FBI), UK Foreign & Commonwealth Office (FCO) and International Criminal Police Organization (INTERPOL). Specifically, our Security leaders serve on various roles/capacities on the following organizations as the Chairman of the U.S. Department of State’s Overseas Security Advisory Council’s Maritime Security Working Group, as member of the FBI’s Domestic Security Alliance Council’s (DSAC) Intelligence and Threats Committee and as one of only twenty five security leaders serving on the DSAC’s Leadership Council.
These relationships result in information-sharing arrangements and collaborative efforts that are essential to our proactive security program. Further, our security professionals monitor numerous information and intelligence platforms to detect issues before they impact our passengers, crew, or vessels. Many of the ports that our vessels call on are assessed by our security professionals on a scheduled basis beyond any requirements set forth by applicable laws, rules, or code.
Our security processes are designed to minimize security-related risk while allowing the smooth flow of guests, crew and supplies. Guests and crew will notice a visible security presence while embarking the ship and throughout each cruise. Security personnel maintain strict access control to our ships. We employ a variety of technologies to assist security personnel. These include surveillance technologies such as closed-circuit television and screening technologies such as metal detectors, x-ray machines and explosives detection equipment. We also are constantly assessing and evaluating new technologies for future projects and security enhancements.
Our security processes guard against criminal activity threats. Each ship in our fleet must report alleged criminal activity. Depending on jurisdictional considerations and the severity of alleged offenses, we coordinate investigative efforts with appropriate law enforcement authorities.