Guest and Crewmember Health, Safety & Security
Striving to be free of injuries, we continue to build on our commitment to protect the health, safety and security of our guests, employees and all others working on our behalf.
In FY2017, we implemented a Psychometric Evaluation Program across all brands for the selection, promotion and evaluation of all Deck and Technical Officers to ensure that all Officers possess the attributes required for their roles. This program includes a series of online and proctored evaluations as part of the new hire process, a comprehensive day long in person evaluation as part of the senior officer promotion process and ongoing “check in” evaluations of our senior officers.
FY2017 Security Performance
visible Body Worn Cameras
Two of our brands implemented the use of Visible Body Worn Cameras by their security teams to record their interactions with passengers and gather video evidence of developing security situations. The use of cameras is clearly marked on the security officer’s uniforms. These cameras have proven to be very useful in capturing interactions between guests and crew members and in preventing confrontations by defusing tense situations.
Dual View X-ray Systems
In an ongoing effort to strengthen security and improve the passenger experience, our brands continue to evaluate and implement new security screening technologies, including dual-view X-ray systems. In 2017, the first such systems were installed to screen cruise line passenger belongings in one of our largest home ports. This new technology utilizes sophisticated algorithms to help detect concealed items and possible threats while equipping screeners with two different, high-resolution images to enhance the screening process while reducing the need to re-scan items. These systems enhanced the passenger experience by improving throughput, thereby helping to expedite security checks.
Psychometric Evaluation Program
Carnival Corporation implemented a Psychometric Evaluation Program for its Deck and Technical Officers in January 2017. The Program is utilized across all Brands for the selection and promotion of Deck and Technical Officers through the evaluation of specific psychological attributes at certain career stages. To ensure that all Officers possess the attributes required for each of their role, a variety of psychometric evaluations, both online and in person with psychologists is used. The program includes a series of online and proctored evaluations as part of the new hire process, a comprehensive day long in person evaluation as part of the senior officer promotion process and ongoing “check in” evaluations of our senior officers.
Security Officer Training Program (SOTP)
Carnival Corporation’s SOTP program is based in the Philippines and provides a comprehensive two-week long curriculum that prepares our crew members for duty on board any of our ships and across all brands as a security officer. In 2017, over 300 ship security personnel were trained at the facility. The curriculum is regularly reviewed and continuously updated by brand security teams so that the training reflects the company’s latest procedures and regulatory requirement.
Advanced Key Control Technology
Three of our brands implemented an enhanced key control security system. This state-of-the-art system provides several security benefits including the prevention of unauthorized access and mitigating risks associated with lost keys.
Port Vulnerability And Threat Assessments
We regularly conduct port vulnerability and threat assessments to ensure the safety and well-being of our passengers and crew. These assessments document a port’s physical security, vulnerabilities, and any threats specific to the location. The assessments dictate the risk mitigation actions that must be taken by ships calling on the port.
We continue to research, test and pilot man overboard detection systems. These systems are designed to support shipboard personnel to improve response time to an incident involving a person falling or jumping overboard. However, because these technologies are immature, we are also involved in the development of an international design and performance standard against which we will expect these systems to be certified. Of primary concern is the achievement of a high, reliable detection rate without excessive false alarms under maritime conditions, which would be a distraction to the bridge team. We continue to engage with manufacturers as we await the finalization of the international design and performance standard.
We continued our global travel risk management program, named travelSEACURE. This program aims to support all employees, both shoreside and on board, with security, health and unforeseen event assistance while on business travel. In 2017, travelSEACURE was expanded across all brands and it covered all employees.
Data aggregation and Analysis Platform – Neptune
In 2017, we continued the implementation of a state-of-the-art data aggregation and analysis platform called Neptune that enables real-time information transfer and sharing between our ships and shoreside teams supporting fleet operations. The proprietary system significantly improves communication from ship to shore, providing new capabilities for enhancing the safe passage of ships at sea while improving operational efficiencies and supporting overall environmental initiatives. The platform provides visual representations of ships routing, real-time navigational notifications, integrated weather data and traffic information and major equipment performance data, all which support operational efficiencies and minimize risk.
In 2017, the system expanded its aggregation and analysis in three areas:
- Engine performance: Engine data is monitored in real-time and shared with Wärtsilä, the engine manufacturer, to allow performance deviations to be detected and measures initiated to ensure that the engines are maintained at their optimal levels, thus reducing fuel consumption and providing significant emission reduction benefits.
- Exhaust Gas Cleaning Systems (EGCS): Operating parameters from the EGCS are checked every 3 minutes and sent ashore to teams who monitor to ensure that the systems are operating correctly and in the appropriate areas.
- Energy efficiency: Data is being collected across a broad range of energy consumption measurements. This allows us to analyze and benchmark key performance indicators for many different aspects of energy efficiency to direct and drive forward our program for efficiency improvements and help us reach our greenhouse gas reduction targets.
Fleet Operations Center
In 2017, we began construction on the third of three planned state of the art Fleet Operations Centers (FOC) in Miami, U.S. The Miami FOC is scheduled to commence operations in 2018. The first FOC was opened in Hamburg, Germany in 2015 and the second was opened in Seattle, U.S. in 2016. The FOCs are equipped with the most advanced ship to shore communications technologies available. These centers are designed to assist our captains, chief engineers, and deck and engineering officers with all aspects of operations, including digital support, planning, routing and any other nautical and/or technical operational need. The centers are staffed 24 hours a day, allowing for continuous communications between the ship and shore, and providing real-time support to our ships in order to minimize risk and improve operational efficiency.
The security of our guests and crew is of paramount importance. Our ships are subject to the International Ship and Port Facility Security (ISPS) Code, a set of regulations and guidelines created and approved by the International Maritime Organization (IMO). All of our ships meet or exceed the requirements of the ISPS Code. The code defines security standards, requirements, arrangements and procedures for ships, ports, and governments. It also prescribes responsibilities for governments, shipping companies, shipboard personnel, and port/facility personnel, among others, to develop security plans, detect security threats and take preventative measures against potential security incidents affecting ships or port facilities. Compliance is verified by inspections and surveys conducted by the Flag State, or by its delegated representative (usually a classification society), and certificates are issued that confirm compliance. Cruise ships are also subject to domestic security regulations in the countries they visit. Our ships meet or exceed the requirements of the U.S. Maritime Transportation Safety Act (MTSA) and domestic regulations in other countries we visit. We have developed and issued a comprehensive set of security procedures that go beyond regulatory requirements to further ensure the security of our guests, crew and ships.
Our security professionals, most of whom come from a military or law enforcement background, maintain close working relationships with law enforcement, coast guards, naval authorities and governmental agencies around the world. They participate in and many times lead government/private sector and industry maritime security working groups. Some of these relationships include the U.S. Department of Defense, U.S. State Department, Federal Bureau of Investigation (FBI), UK Foreign & Commonwealth Office (FCO) and International Criminal Police Organization (INTERPOL). Specifically, our Security leaders serve on various roles/capacities on the following organizations as the Chairman of the U.S. Department of State’s Overseas Security Advisory Council’s Maritime Security Working Group, as member of the FBI’s Domestic Security Alliance Council’s (DSAC) Intelligence and Threats Committee and as one of only twenty five security leaders serving on the DSAC’s Leadership Council.
These relationships result in information-sharing arrangements and collaborative efforts that are essential to our proactive security program. Further, our security professionals monitor numerous information and intelligence platforms to detect issues before they impact our passengers, crew, or vessels. Many of the ports that our vessels call on are assessed by our security professionals on a scheduled basis beyond any requirements set forth by applicable laws, rules, or code.
Our security processes are designed to minimize security-related risk while allowing the smooth flow of guests, crew and supplies. Guests and crew will notice a visible security presence while embarking the ship and throughout each cruise. Security personnel maintain strict access control to our ships. We employ a variety of technologies to assist security personnel. These include surveillance technologies such as closed-circuit television and screening technologies such as metal detectors, x-ray machines and explosives detection equipment. We also are constantly assessing and evaluating new technologies for future projects and security enhancements.
Our security processes guard against criminal activity threats. Each ship in our fleet must report alleged criminal activity. Depending on jurisdictional considerations and the severity of alleged offenses, we coordinate investigative efforts with appropriate law enforcement authorities.